How we use AI

1. Where AI shows up

Carrotly AI products use generative AI — large language models and related systems — to create and transform content for you:

• Aimpress drafts and schedules social-media posts.
• TooLong.xyz summarises videos from their transcripts.
• HeyIsla interprets scheduling requests and proposes calendar actions.
• Story Time Together generates personalised children's stories.

Where you're interacting with AI or viewing AI-generated content, we aim to make that clear in the product — with labels such as "AI summary" or "drafted with AI".

2. AI gets things wrong

Generative AI predicts plausible content; it does not "know" facts. Output may be inaccurate, incomplete, outdated, biased, or simply made up (a "hallucination"), and it may not fit your specific situation. Always review AI output before you rely on it, publish it, or send it to anyone. You are responsible for what you do with it.

3. Not professional advice

AI output from our products is for general information and convenience only. It is not legal, medical, financial, tax, psychological, or other professional advice, and we are not a regulated professional in any of those fields. For decisions that carry legal, financial, health, or safety consequences, consult a qualified professional. Story Time Together's stories are for entertainment and gentle learning — they are not educational, psychological, or safety guidance.

4. What we send to AI providers

To generate output, we send the inputs you provide — your prompts, and the content needed for the task (for example, a video transcript or your story preferences) — to third-party model providers acting as our processors, such as Anthropic, OpenAI, and Google. They process this data under their terms in order to return a result to you. Where it's commercially available, we choose providers and settings that offer zero-retention or no-training-by-default arrangements. The vendors we use are listed on our Sub-processors page.

5. Do we train on your inputs?

We do not sell your inputs, and we do not use the private content you submit to train third-party foundation models for their own purposes. We may use inputs and outputs — in aggregated or de-identified form where practical — to operate, debug, secure, and improve our own features (for example, evaluating quality or detecting abuse).

Where the law requires consent for this, we ask for it, and you can opt out of having your content used to improve our models by contacting our Data Protection Officer at dpo@carrotly-ai.com (or via in-product settings where available). Opting out won't affect our ability to process your data as needed to provide the service. For the full picture, see our Privacy Policy.

6. Who owns the output

As between you and Carrotly, you own the AI output generated for you from your inputs, subject to our Terms. Two important caveats:

• Similar results for others. AI can produce similar or identical output for different users from similar prompts, so we can't promise your output is unique.
• Copyright varies by country. In some jurisdictions (including the United States), purely machine-generated content without sufficient human authorship may not be protectable by copyright. If ownership matters to you, treat AI output as a starting point and add your own creative input.

You're responsible for making sure your use of the output complies with copyright, trademark, defamation, advertising, and other applicable laws.

7. Human oversight and safety

We apply content filters and safety measures, especially for Story Time Together, but these are best-effort and not perfect. They do not replace human judgement or, for children, adult supervision. If you come across harmful or inappropriate output, please report it to support@carrotly-ai.com so we can improve our safeguards.

8. Our approach to AI governance

We develop our products with reference to Singapore's Model AI Governance Framework (including its guidance for generative AI) and aim to meet emerging transparency expectations such as those in the EU AI Act — for example, telling people when they're interacting with AI and labelling AI-generated content. This is an evolving area, and we update our practices as guidance and law develop.

9. Contact

Questions about how we use AI? Email support@carrotly-ai.com, or our Data Protection Officer at dpo@carrotly-ai.com for data matters.