Contact
Get in touch
If you've seen a charge from Carrotly on a card statement or Stripe receipt, you're in the right place — every product below is operated by Carrotly Pte. Ltd. Pick the channel that fits and email us directly.
How to reach us
- Product supportsupport@carrotly-ai.com
Bugs, account issues, billing questions about any of our products. Aim for first response within one business day (Singapore time).
- Billing & refundsbilling@carrotly-ai.com
Invoice copies, subscription changes, refund requests. Please include the email address on your account and your Stripe receipt or order number.
- Privacy & data requestsprivacy@carrotly-ai.com
Data access, correction, and deletion requests under Singapore's PDPA. We respond within 30 days.
- Legal noticeslegal@carrotly-ai.com
Service of legal notices, IP enquiries, partnership and licensing requests.
- Anything elsehello@carrotly-ai.com
Press, feedback, partnership ideas, or just to say hi. We read everything.
Our products
Each product has its own in-app support, but you can always reach the Carrotly team here. The products operated under Carrotly Pte. Ltd. are:
- Aimpress — Social media, simplified
- TooLong.xyz — Video summaries in seconds
- HeyIsla — Scheduling without the hassle
- Story Time Together — Personalised bedtime, every night
Registered office
CARROTLY PTE. LTD.
UEN 202212557Z
160 Robinson Road, #14-04
Singapore Business Federation Center
Singapore 068914
Please don't send returns or unsolicited packages — we're a software company and won't be able to action anything received at this address.