Why 'Carrotly' is on your statement — and what to do next

If you came here because a charge labelled CARROTLY or CARROTLY AI turned up on a card statement, a Stripe receipt, or an App Store invoice — first, take a breath. Nothing has gone wrong yet, and we're not a scam. This post tells you who we are, which of our products the charge probably came from, and how to reach a real person if it still doesn't add up.

What is Carrotly?

Carrotly is a small company in Singapore (CARROTLY PTE. LTD., UEN 202212557Z) that grows little software products. We're four people-ish, registered at 160 Robinson Road, #14-04, Singapore 068914. We've been around since 2022.

We don't sell a thing called "Carrotly". The name on your statement is just the merchant of record — the legal company behind the product you actually signed up for. So the question worth answering is: which of our products is yours?

Which of our products did you sign up for?

There are four. One of these will jog your memory:

• Aimpress — drafts and schedules social-media posts for LinkedIn and Twitter. If you (or someone on your team) was looking for a way to keep posting without it eating an hour a day, this is probably the one.
• TooLong.xyz — turns a YouTube link into a short summary. If you've ever paid us so you didn't have to watch an hour-long video for one sentence, this is the one.
• HeyIsla — a small calendar assistant that handles scheduling back-and-forth across timezones. If you sent an email and an "Isla" replied to coordinate a meeting, that's us.
• Story Time Together — personalised bedtime stories for kids, narrated aloud. If a small person in your household has been listening to stories with their own name in them, this is the one.

Each product has its own sign-up, its own login, and its own subscription. We don't share an account across them. There is no "Carrotly account" to log into — the login lives on whichever product you actually use.

If you can't tell which one it was, the easiest path is to search your email inbox for any of those four product names. The welcome email and the most recent receipt will both name the product clearly.

I think I was charged by mistake.

It happens. The usual reasons:

• A free trial ended and renewed into a paid subscription.
• Someone else on a shared card (a partner, a teenager, an assistant) signed up and forgot to mention it.
• A subscription auto-renewed annually and you didn't notice the reminder email.
• A genuine error on our side — rare, but it happens, and we'll fix it.

We have a 14-day refund policy on the first paid period of any new subscription, and we'll generally be reasonable beyond that if you ask. We don't try to make refunds hard. Email billing@carrotly-ai.com with the charge date, the amount, and the last four digits of the card, and we'll find it and sort it. If you're not sure which product it was, we'll work that out for you — you don't need to guess.

If you've spotted a charge you're confident is fraudulent — meaning none of the four products above sounds familiar to anyone in your household, and you didn't enter your card on any of them — tell your bank first to lock the card, then drop us a line so we can refund and investigate from our side too. We share Stripe's view of the world, so we can usually identify the original sign-up quickly.

We're real people, and we answer.

The four inboxes below all go to humans. You don't need to pick the perfect one — they all route to someone who can help, usually within a working day (we're in Singapore time, UTC+8):

• billing@carrotly-ai.com — refunds, receipts, anything money-shaped.
• support@carrotly-ai.com — product help, "how do I cancel", "I forgot my password".
• privacy@carrotly-ai.com — data requests, deletions, anything PDPA-flavoured.
• hello@carrotly-ai.com — for anything that doesn't fit above.

If you'd rather have everything in one place, our contact page lists the same addresses alongside our registered office and how long we usually take to reply.

One last reassurance

If you're reading this because you're worried, the answer is almost certainly: it's a legitimate subscription to one of our four products, and we can refund or cancel it for you in minutes if that's what you want. We'd rather you leave happy than stay grumpy. Send the email; we'll write back.

A small note on what we are not. We're not a payment processor; we don't issue cards; we don't lend money. If the charge on your statement is the only thing that has the word "Carrotly" in it, and you've never used any of the four products above, then either someone on your shared card has — or a card has been used somewhere it shouldn't have been. Either way, telling us means we can refund and help you trace it. We'd much rather hear from you than not.