Terms of Use

1. Who we are

"Carrotly", "we", "us" and "our" refer to CARROTLY PTE. LTD., a Singapore private limited company (UEN 202212557Z) with its registered office at 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914. "Products" means any software, website, or service operated by Carrotly, including (without limitation) Aimpress, TooLong.xyz, HeyIsla, and Story Time Together.

2. Acceptance of these terms

By creating an account, subscribing to, or otherwise using the Products, you agree to these Terms of Use ("Terms") and to our Privacy Policy and Refund Policy. If you do not agree, you may not use the Products.

3. Eligibility

You must be at least 18 years old to create an account. For products used by minors with parental or guardian consent (for example, Story Time Together), the consenting adult remains the account holder and is responsible for the account.

4. Your account

• You must provide accurate and complete information when creating an account, and keep that information up to date.
• You are responsible for safeguarding your login credentials and for all activity under your account.
• You must notify us at support@carrotly-ai.com promptly if you suspect unauthorised use of your account.
• One account per person or organisation. You may not share an account with others outside of any seats explicitly authorised in your plan.

5. Subscriptions, billing, and taxes

Paid plans are billed in advance on a recurring basis (monthly or annual, as selected) through our payment processor, Stripe. Charges will appear on your statement as "Carrotly" or the specific product name. By providing payment details, you authorise us and Stripe to charge the applicable fees, taxes (including Singapore Goods and Services Tax where applicable), and any other charges to your selected payment method.

Fees are quoted exclusive of applicable taxes unless stated otherwise. You are responsible for any taxes imposed by your jurisdiction other than taxes on our income.

6. Free trials and cancellation

Free trials, if offered, automatically convert to paid subscriptions at the end of the trial period unless you cancel before the trial ends. You may cancel a paid subscription at any time from your account settings; cancellation takes effect at the end of the current billing period and access continues until then. Refunds are governed by our Refund Policy.

7. Acceptable use

You agree not to, and not to permit any other party to:

• Use the Products to generate, distribute, or store content that is unlawful, infringing, defamatory, harassing, hateful, sexually exploitative (especially involving minors), or that promotes violence or self-harm.
• Attempt to reverse engineer, decompile, scrape, or extract source code, model weights, or training data from the Products, except to the extent expressly permitted by law.
• Circumvent rate limits, usage caps, security measures, or access controls.
• Use the Products to build a competing service, or to train a machine-learning model that competes with our offerings.
• Misrepresent AI-generated output as human-authored where law or platform terms require disclosure.
• Violate the terms of any third-party service the Products integrate with (for example, LinkedIn, X/Twitter, Google Calendar, Microsoft Outlook, YouTube).

We may suspend or terminate accounts that breach these rules, with or without notice depending on severity.

8. Your content

You retain ownership of content you submit to the Products ("Your Content"). You grant Carrotly a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and create derivative works from Your Content solely to provide and improve the Products and to deliver the features you request. This licence ends when you delete the content or close your account, except where we are required to retain copies for legal or audit purposes.

You represent that you have all rights necessary to grant this licence and that Your Content does not infringe any third-party rights.

9. AI-generated output

The Products use third-party large language models and other AI systems. AI output:

• may be inaccurate, incomplete, or unsuitable for your particular purpose;
• should be reviewed by a human before being relied upon for any decision with legal, financial, medical, safety, or similar consequences;
• may be similar or identical to output produced for other users from similar prompts — we do not warrant uniqueness;
• for products aimed at children, content filters are best-effort and do not replace adult supervision.

You are solely responsible for how you use AI output, including any compliance with copyright, defamation, advertising, financial-advice, or other applicable laws.

10. Intellectual property

All right, title, and interest in the Products (excluding Your Content), including the software, design, branding, and documentation, are owned by Carrotly or its licensors. No rights are granted to you other than the limited right to use the Products in accordance with these Terms.

11. Third-party services

The Products may interoperate with third-party services that you choose to connect. Your use of those services is governed by the third-party's own terms and privacy policy. We are not responsible for the availability, accuracy, content, or practices of third-party services.

12. Disclaimer of warranties

To the maximum extent permitted by law, the Products are provided "as is" and "as available", without warranty of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted service. We do not warrant that the Products will be error-free or that defects will be corrected.

13. Limitation of liability

To the maximum extent permitted by law, Carrotly's total aggregate liability arising out of or relating to these Terms or your use of the Products in any 12-month period is limited to the greater of (a) the amounts you paid to us for the Products during the 12 months immediately preceding the event giving rise to the claim and (b) SGD 100. We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Singapore law (for example, for death or personal injury caused by negligence, or for fraud).

14. Indemnity

You agree to indemnify and hold harmless Carrotly, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your misuse of the Products, Your Content, or your violation of any applicable law or third-party right.

15. Termination

You may stop using the Products at any time and close your account from your settings. We may suspend or terminate your access if you breach these Terms, if required by law, or if continued provision of the Products is no longer commercially viable. On termination, sections intended by their nature to survive (including 8–14, 16–18) will continue to apply.

16. Changes to these terms

We may update these Terms from time to time. If a change is material, we will give reasonable notice — typically by email to your account address or a prominent notice in the Product — before the change takes effect. Continued use of the Products after the effective date constitutes acceptance.

17. Governing law and disputes

These Terms are governed by the laws of Singapore. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules in force at the time, with the seat of arbitration in Singapore, conducted in English by a single arbitrator. Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.

18. General

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. These Terms constitute the entire agreement between you and Carrotly regarding the Products and supersede any prior agreements.

19. Contact

Questions about these Terms? Email legal@carrotly-ai.com or write to us at the registered office above.